Where to send what
- Research
- [email protected]
Source corrections, citation updates, paper authors who want to flag a misread.
Mailing address
Apik SystemsMumbai, India
(Specific postal address on request via [email protected])
What we cannot help with
App Store and Google Play refunds: those have to be requested through the store directly. Apple handles refunds at reportaproblem.apple.com and Google at support.google.com/googleplay. We can confirm a transaction was real, but we cannot issue the refund — the platform does.
Account recovery without identity verification: if you have lost access to the email associated with your Senwitt account and cannot recover it through your email provider, we cannot move your subscription or streak history to a new account without verification. This is deliberate — the alternative is social-engineering exposure for every other user.
Advance notice of unreleased features, upcoming pricing changes, or beta access in exchange for coverage. The product roadmap is communicated when it ships. Press queries are welcome at any time on the assumption that the conversation happens after launch, not before.
Clinical advice. Senwitt is not a medical product. If you have a specific cognitive concern — memory loss that worries you, attention difficulties that have grown over time, age-related changes that may warrant medical attention — the right first step is a clinician, not a daily app or a support email.
Reply times in practice
Support emails usually get a reply within two business days. Accessibility and legal queries get a same-day acknowledgement and a substantive reply within the SLA each requires. Press queries are answered when there is something to say. Cold partnership pitches that do not specify the partnership shape rarely get a reply at all — we read them, but if the email starts with "hope this email finds you well" and ends without a concrete proposal, we will move on quickly.
